1. The Company
Your agreement with Amoun Travel & Tours Ltd holding an Air Travel Organizer's License (Atoll 3440) issued by the Civil Aviation Authority.
The International Air Transport Association (IATA) also accredits us.
All these arrangements are your guarantee for financial security and ensure that you would be refund or repatriated in the unlikely event of our insolvency.
You agree the person who signs the booking form signs it on behalf of themselves and all persons included on it, which means that you are entitled to the benefits and bond by the obligations of an agreement with us.
We will state in writing whether we accept your booking and we will only be bond by an agreement when we accept this booking. We will endeavor to do our best to make travel and other arrangements with hotel proprietors, airlines and other suppliers of services.
Whilst we have no direct control over such suppliers of services, we do accept responsibility not only in respect of any acts or in respect of omissions of our own or of our employees, but also of our agents and suppliers in most circumstances.

 

2. BOOKING AND PAYMENT
When making a booking either directly or through a Travel Agent you must pay a deposit of £100 per person with any applicable insurance premium.
In case of booking through a travel agent, they hold all money you pay on our behalf at all times.
When you make a booking, you guarantee that you have the authority to accept these booking conditions on behalf of yourself and your party.
A contract will exist as soon as we issue our confirmation invoice.
This contract made on the terms of these booking conditions, which governed by English Law, and both parties agree to submit to the jurisdiction of the English Courts.
For any reason, we are unable to accept your booking your deposit will return.
The balance of the price of your holiday must pay at least 8 weeks before your departure date. If you are booking within 8 weeks of departure full payment including any insurance premiums is required at the time of booking.
If the deposit is not pay on time, we reserve the right to cancel your holiday.
If the balance is not pay on time, we have the right to cancel your holiday and return your deposit levy any cancellations charges as set out in clause 3. Please note we charge a minimum of 2% on credit card payments.

 

3. BOOKING CHANGES
If, after our confirmation invoice has been issue, you wish to change your holiday in any way e.g. itineraries, hotel accommodation, or travel arrangements we will do our utmost to make these changes but it may not always be possible.
Any request for changes to make must be communicate from the person who made the booking or your travel agent.
You will ask to pay an administration charge of £ 30 per person and any further cost we incur in making this alteration. You should be aware that these costs could increase the closer to the departure date that change made and can within 56 days treated as a cancellation and charged as per the charges in clause 4.
Please note that flights purchased in advance on charter or scheduled airlines are subject to fare restrictions and may not be changeable or refundable after a reservation has made and any cancellation or alteration request could incur a cancellation charge up to 100%.

 

4. CANCELLATION (BY YOU)
You, or any member of your party, may cancel your travel arrangements at any time. Written notification from the person who made the booking or your travel agent on your behalf must receive at our offices. The following scale of cancellation will be payable depending on when the notification is receive. 

 

If one or more members of your party wishes to cancel this may result in a room under occupied and the remaining people on the booking may have to pay any additional charges to retain the booking
Note: If the reason for your cancellation is cover under the terms of your insurance policy, you may be able to reclaim these charges.

 

5. CANCELLATION OR ALTERATION (BY US)
It is unlikely that we will have to make any changes to your travel arrangements, but we do plan the arrangements many months in advance.
Occasionally, we may have to make changes and we reserve the right to do so at any time. Most of these changes will be minor and we will advise you or your travel agent of them at the earliest possible date.
We also reserve the right in any circumstances to cancel your travel arrangements. For example, some holidays a minimum number of passengers are required for a tour to operate, if the minimum number of clients required for a particular travel arrangement is not reach, we may have to cancel it.
However, we will not cancel your travel arrangements less than 8 weeks before your departure date, except for reasons of force majored or failure by you to pay the final balance. If we are unable to provide the booked travel arrangements, you can either have a refund of all money paid or accept an offer of alternative travel arrangements of comparable standard from us, if available.
If it is necessary to cancel your travel arrangements, Amoun Travel & Tours Ltd will pay to you compensation as set out in this clause.
In accordance with EU Regulation 2111 / 2005, we are required to advise you of the actual carrier operating your flight / connecting, flight / transfer.

We do this by listing carriers to be used or likely to be use as follows
Monarch Airlines / Excel Airways / Thomson fly / Egypt Air / British Airways / Royal Jordanian.
Any changes to the actual airline after you have received your tickets will notify to you as soon as possible and in all cases at check-in or at the boarding gate. Such a change is deems a minor change.
Other examples of minor changes include alteration of your outward / return flights by less than 12 hours, changes to aircraft type, change of accommodation to another of the same standard.
Under EU law, you have rights in some circumstances to receive a refund and / or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights are publicize at EU airports and are available from airlines.
However, reimbursement such as cases the responsibility of the airline and will not automatically entitles to you a refund of your holiday cost from us. Your right to a refund and / or compensation from us is set out in clause 3.
If any payments to you are due from us, any payment made to you by the airline will be deducted from this amount. If your airline does not comply with these rules you should complain to the Air Transport Users' Council on 020 7240 6061 www.auc.org.uk 
If we make a major change to your holiday, we will inform you or your travel agent as soon as reasonably possible if there is time before your departure.
You will have the choice of either, accepting the change of arrangements, accepting an offer of alternative travel arrangements from us if available or canceling your holiday and receiving a full refund of monies except for insurance premiums and amendment charges if applicable. In all cases, except where the major change arises due to force majored, we will pay compensation as detailed below:

 

FORCE MAJEURE This means that we will not pay you compensation if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control.
These can include, for example, war, threat of war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, epidemics, health risks adverse weather conditions, technical problems with transport including changes due to schedules being cancelled or changed by the airline, airports or ports being closed or congested and all other similar events.

 

6. PRICE POLICY 
All prices we advertise believed to be accurate at the date of booking.
Amoun Travel reserves the right in increasing or decreasing the packages cost at the period of booking, including any special offers.
Our company or your travel agent will contact you for any cost changes before confirming your booking.
The price of your holiday can be varied due to changes resulting from transportation costs fuel, scheduled airfares, airport taxes, or other transport charges which form part of our contract with the transport provider, currency fluctuations and government action. However, there will be no change within 30 days of your departure.

In the case of small variations, an amount equivalent to 2% of the holiday price excluding insurance premiums and any amendment charges will be absorbed or retained.
For larger variations, this 2% will still be absorbed for increases but not retained for refunds. In either case, there will be an administration charge of £1.00 per person. If this means you have to pay an increase of more than 10% of the holiday price, you will be entitled to cancel your holiday with a full refund of money paid except for any premium paid to us for holiday insurance and amendment charges. Should you decide to cancel because of this, you must do so with in 14days from the issue date printed on the invoice.
Please note that travel arrangements are not always purchase in local currency and some apparent charges have no impact on the price of your holiday due to contractual and other protection in place.

 

7. OUR RESPONSIBILITY FOR YOUR HOLIDAY
We accept responsibility for ensuring that your holiday is supplied in accordance with these conditions and to a reasonable standard commensurate with the price of your holiday. If any part of your holiday arrangements are not provide as promised, due to the fault of our employees, agents or suppliers we will pay you appropriate compensation if it is found to have affected the enjoyment of your holiday and you have taken all reasonable steps to notify our staff or the supplier locally and given us the opportunity to rectify the problem and mitigate your loss.
Our liability in such cases shall be limited to a maximum of twice the value of your holiday arrangements excluding insurance premiums and taxes.
We accept responsibility for death, injury or illness caused by the negligent acts and/or omissions of our employees or agents, together with our suppliers and sub-contractors, whilst acting within the scope of, or in the course of their employment in the provision of your holiday arrangements. We will accordingly pay to you such damages as might have been awarded in such circumstances under English Law. 
In this case liability and compensation are limited in accordance with the provisions of all international conventions which concern transportation and accommodation namely the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation.

Copies of these conventions are available upon request.

If you, or any member of your party, suffer death, illness or injury during your holiday arising out of an activity which does not form part of your package travel arrangements or an excursion arranged through us, we shall at our discretion, offer advice, guidance and assistance.
Where legal action contemplated and you want our assistance, you must obtain our written consent prior to commencement of proceedings.
Our consent will be give subject to you undertaking to assign any costs, benefits received under any relevant insurance policy to ourselves. Our assistance is limited to £5,000 per booking form.
For any excursion or other activity that you book, your contract will be with the operator of the excursion or activity and not with us.
We are not responsible for the provision of the excursion or activity or for anything that happens during the course of its provision by the operator.

 

8. YOUR RESPONSIBILITIES
It is your responsibility to ensure that any specific passport, visa, and health requirements required for your holiday are obtain.
A full ten years British passport is essential for travel to all destinations. All passports should have at least 3months left to run from the date of return arrival in the UK, and some countries require up to 8 months validity. We cannot be hold responsible if you fail to do so and you will, liable for meeting any additional costs incurred because of such failure.
You are responsible for checking-in for flights at the correct time and for presenting yourself to take up all pre-booked components of your holiday. We will have no liability whatsoever to you through your failure to do so.
We expect our clients to have consideration for their fellow passengers. If you behave in such a way as is likely, in our opinion or of the person in authority, to cause offence, danger, damage, or distress to others, we reserve the right to terminate your holiday arrangements.
In this event, our responsibility for their holiday immediately ceases and we will not be liable for costs or expenses incurred by you as a result.  
Full cancellation charges will apply and we will be under no obligation what so ever for any refund compensation or loss you may incur.
If your actions cause damage in the accommodation, in which you are staying. Vehicle, train, ship, aircraft in which you traveling. Because delay and diversion to any means of transportation, you agree fully indemnify against any claim, including legal costs made against us by or on behalf of the owners of such accommodation or the operator of such as means of transportation.

 

9. INSURANCE
It is a requirement of booking that you have adequate travel insurance in the interests of you and your party.
Your travel insurance should cover against cancellation, curtailment, missed departure, delay, personal accident, death, medical & repatriation expenses, loss of baggage and valuables, personal liability and legal expenses.
If you do not purchase our insurance and you decide on an alternative policy then we insist that you take comparable or better cover details of which the policy number must  given to us prior to departure.
If you do not take out this insurance and provide us with the requested details, we reserve the right to cancel your holiday. If we do this, we will not be liable for any compensation, cancellation charges, costs, expenses, or losses you may incur as a result.

 

10. WEBSITE AND OTHER INFORMATION
Every effort is made to ensure that the details, description and prices contained in our brochure, on our website or which is otherwise produced or published by us is based on information available at the time of publication. Whilst every effort made to ensure the accuracy of this regrettably errors, do occasionally occur. sometimes at short notice and therefore we will advise you at time of booking, or if after booking as soon as possible of any such changes to our published information including our website and the amended information will then form part of your contract with us. You must ensure you check all details.

 

11. AIR CARRIERS & FLIGHT DELAYS
The timings for the flights outlined in the brochure or on the website are for guidance and are subject to change because of airline procedures. This change may result in alterations to flight schedules. We reserve the right to substitute alternative carriers and/or aircraft types.
The timings of flight take off and landing including those shown on the air tickets and are subject to factors as, weather conditions, maintenance work, regulatory decisions and need for passengers to check in on time. If your flight delayed or altered, it will be the responsibility of the individual airline to make appropriate welfare provisions such as light refreshments, meals, overnight accommodation etc.
We are unable to make any compensatory payments or provide refunds because of any costs incurred due to a lengthy delay but it may be possible to make a claim through your travel insurance for any flight delay.

 

12. COMPLAINTS
If you have a problem during your holiday, please inform the relevant supplier (e.g. your hotelier) and our resort representative or local agent immediately who will Endeavour to put things right. If we cannot resolve your problem locally, please follow this up within 28 days of your return home by writing to our Customer Services Department at Amoun Travel & Tours Ltd, 56 Kendal Street, London,W2 28P quoting your booking reference and all other relevant information. Please keep your letter concise and to the point.
This will assist us to quickly identify your concerns and speed up our response to you.
If you do not tell us about your complaint whilst in resort, we will have been depriving of the opportunity to investigate and rectify your complaint whilst you were there and this may affect your rights under this contract.
It is unlikely that you will have a complaint that cannot be either settling amicably whilst in resort or following your return home.
However, disputes arising from this contract that cannot be settle amicably may, if you so wish, were referred to arbitration under a special scheme run by the Association of British Travel Agents (ABTA), which is administered independently by the Chartered Institute of Arbitrators.
The scheme provides a simple and inexpensive method of arbitration based on documents alone with restricted liability on you in respect of costs.
The Scheme does not apply to claims for an amount more than £5,000 per person or £25,000 per booking form or to claims, which are just for physical injury or illness (or the result of an injury or illness).
The Scheme can however deal with compensation claims that include an element of minor injury or illness subject to a limit of £1,000 on the amount the arbitrator can award per person in respect of this element.
If you choose to proceed to Arbitration under this scheme, you must send written notice of your decision within nine months of the date of return from the holiday although in special circumstances, it may still be offer outside this period subject to agreement.
Full details of the scheme are available from ABTA at 68-71 Newman Street London W1P 4AH.

 

13. CONSUMER PROTECTION
We are an ABTA member (w 1220) and hold an ATOL license (number 3440) issued by the Civil Aviation Authority both of which provide for your protection in the unlikely event of our insolvency.
These licenses ensure that you would not strand abroad and any money that you have paid to us in advance protected. For further information visit www.abta.com or www.atol.org.uk